CG Mobility

CG Mobility: A work mobile work management system for industry

Our industrial clients, including government agencies, are increasingly looking to field force mobilization for cost savings and improved customer service. More than simply turning paperwork into an electronic form, our challenge was to build a platform which respects the complete enterprise ecosystem of our clients.

CG Mobility is our answer. Our "mash and enrich" pattern allows a company to leverage their best-of-breed back office systems and cloud services to deliver a comprehensive work management experience to their field technicians. No longer is the customer constrained by competing enterprise data models; CG Mobility handles all enterprise data contructs naturally, even natively and still allows for the enrichment of the data for field force performance metrics.

The results are dramatic: implementation costs for integration work and maintenance plummet while operationally, your back office and field force resources will be speaking the same data whether it's Oracle CC&B, IBM Maximo, or any other work management application.

True Mobility

Can your mobile solution keep up with your mobile workforce?

If your field technicians are highly mobile, we expect their supervisors are too. This is why we built our dispatching modules to work in a semi-connected state. We are able to queue the supervisors transactions and send them to the server as soon as the connection permits. Our server transaction logic handles the rest including disregarding transactions whose time-to-live may have expired or otherwise were over taken by events.

So, why constrain effective management of your field force to the office? Now you don't have to.

System Components

Dispatch

It's one thing to provide a leading mobile application for your field crews, it's another thing to provide your dispatch operators a dashboard from which to make decisions which positively impact your financial, regulatory, or personnel requirements. The CG Mobility dispatch function can:

  • Assign multiple work items from a map - make sure the right field technician gets the right work purely from our map
  • Control multiple work item types - most of our clients have multiple work management systems with competing work order representations; our Dispatch application is full extensible for all work formats
  • Manage users and groups - advanced tooling for managing your users and their associated work which ties into vacation schedules and craft definitions
  • Track users and work item status on a map - with a simple mouseover, a dispatcher or call center representative can see which work has started or what the status is of the assigned technician
  • Advanced emergency order alerting - the work list ties to our emergency alerting framework so that when an emergency order is received, a timer starts for all assignment and acknowledge statuses, depending on your SLA or regulatory constraints
    • Field

    Tuned for high-performance, the CG Mobile Field application puts your enterprise in the hands of your field technicians. Like the dispatch and all of our components, we understand work one day may be coming from a Maximo preventative maintenance plan and the next day from a high-bill inquiry from the CIS application. No matter which, our field application is engineered to seamlessly switch work contexts dynamically for the same resource.

    Moreover, our mash and enrich pattern helps us bring rich content from the entire enterprise natively to the user interface. Now, data such as customer histories, equipment configurations, service details are delivered to the application so the technician can perform the correct work the first time.

    Other capabilities for our Field application include:

  • Native GPS support - as well as your resources know their route or city, having a map representation of their location in addition to their work simplifies last minute routing changes
  • Ability to route work on a map - if your resources are allowed the freedom to arrange their day, our system will enable them to create their route stops based on all their assigned work
  • Advanced alerting framework - emergency work notifications, order acknowledgments, re-assignment actions and other events are easily raised as notification events
  • Cross-form validation and augmentation - with any work management solution, the challenge is to give the field technicians a palate of work forms to draw from and at the same time recognize that combinations of user input on these forms may cause the native behaviors to change. Our solution is to provide a user-friendly framework to handle these scenarios.
  • Customize work flow per order type - perhaps your work force cannot suspend an emergency order but routine maintenance stops can be halted for the next day; with CG Mobility we put this control in your hands, allowing for remarkable business process flexibility

    • Call us today to arrange a demo.

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